Anhui Kemi Instrument Co.,LTD

Effective Date: Jun 13, 2026
Company: WEISS Machinery

Thank you for purchasing from us. We stand behind the quality of our products and will work with you to resolve eligible order, product, shipping, or warranty-related issues. Because many of our products are machinery, heavy equipment, oversized items, or internationally shipped goods, returns must be reviewed and approved by us before any product is returned.

This Refund & Return Policy applies to purchases made directly through our website, sales team, quotation, invoice, or approved online sales channels, unless a separate written agreement states otherwise.

Nothing in this Policy is intended to limit any mandatory consumer rights that may apply under applicable law.

 

1. Return Authorization Required

All returns must be approved by us in writing before the product is returned.

To request a return, refund, replacement, or other resolution, please contact us at:

Email: info@weiss.com.cn

Phone: +86 (025) 86562772

Order Information Required: order number, product model, serial number if applicable, purchase date, delivery address, photos or videos if relevant, and a description of the issue.

 

We may refuse any return that is sent back without prior written authorization. Products returned without authorization may be rejected, returned to the customer, disposed of, or subject to additional handling, storage, or freight charges.

 

2. Return Eligibility

A product may be eligible for return, refund, replacement, repair, or another resolution if:

the product was damaged during shipping and the damage was properly documented;
the product is defective or does not function as intended;
the wrong product was shipped;
the product received is materially different from the product ordered;
we approve the return in writing for another reason.

For non-defective returns, the product must generally be unused, uninstalled, unmodified, in original packaging, and in resalable condition, unless we approve otherwise in writing.

 

3. Non-Returnable or Limited-Return Items

The following products may not be eligible for return or may be subject to limited return approval:

custom-made, special-order, or modified products;
products with custom voltage, configuration, tooling, accessories, branding, or packaging;
installed, used, damaged, altered, or disassembled products;
products missing original packaging, manuals, parts, accessories, or serial number labels;
consumable parts, wear parts, electrical components, or replacement parts that have been installed or used;
products that cannot be safely or economically returned due to size, weight, location, export/import restrictions, or freight cost.

We reserve the right to determine whether a product is eligible for return, refund, replacement, repair, or another resolution based on the condition of the product, the reason for the request, and applicable law.

 

4. Refunds Without Return

Due to the size, weight, value, condition, location, or return freight cost of certain products, returning a product may not always be practical or economically reasonable.

In such cases, we may, at our sole discretion, issue a full refund, partial refund, replacement, repair, credit, or other resolution without requiring the product to be returned.

Refunds without return must be approved by us in writing. We may require the customer to provide:

photos or videos of the product;
serial number or product identification;
packaging and shipping damage photos;
inspection details;
proof of defect or damage;
written confirmation that the product will not be used, resold, transferred, or repaired without our approval;
written confirmation that the product has been disposed of, recycled, destroyed, donated, or otherwise handled according to our instructions.

A refund without return is not an automatic customer right. It is a resolution option that we may choose when appropriate.

Refunds without return are generally not available for change of mind, buyer’s remorse, incorrect product selection, customer ordering error, or refusal of delivery without a valid approved reason.

 

5. Defective or Incorrect Products

If you believe the product is defective, incorrect, or materially different from what you ordered, please contact us promptly with supporting photos, videos, serial numbers, and a description of the issue.

After review, we may offer one or more of the following resolutions:

troubleshooting support;
replacement parts;
repair guidance;
repair service;
replacement product;
partial refund;
full refund;
refund without return;

We may require reasonable inspection, testing, photos, videos, or return of the product before approving a final resolution.

 

6. Change of Mind or Customer Ordering Error

Returns or refunds for change of mind, buyer’s remorse, incorrect product selection, duplicate orders, or customer ordering errors are not guaranteed.

If we approve a non-defective return, the customer may be responsible for:

original shipping charges;
return shipping charges;
freight, storage, redelivery, or handling fees;
customs duties, taxes, brokerage fees, or import/export charges;
inspection fees;
repackaging costs;
restocking fees;
any loss in value caused by use, installation, damage, missing parts, or missing packaging.

Non-defective returns must be approved by us in writing before shipment.

 

7. Restocking Fees

Approved non-defective returns may be subject to a restocking fee. The amount of the restocking fee may vary depending on the product type, condition, packaging, order size, freight cost, and whether the product can be resold.

The applicable restocking fee, if any, will be confirmed during the return authorization process.

 

8. Return Shipping Costs

Unless otherwise approved by us in writing or required by applicable law, the customer is responsible for return shipping costs for non-defective returns.

For approved defective, damaged, or incorrectly shipped products, we may provide a return label, arrange freight pickup, offer replacement parts, issue a refund without return, or provide another resolution depending on the circumstances.

Original shipping, handling, freight, customs, duties, taxes, brokerage fees, liftgate fees, residential delivery fees, limited access fees, storage fees, and other shipping-related charges are generally non-refundable unless the issue was caused by us or otherwise required by applicable law.

 

9. International Returns

International returns must be approved by us in writing before shipment.

Because international freight, customs clearance, duties, taxes, and brokerage fees can be significant, we may choose to resolve certain international order issues through replacement parts, remote technical support, partial refund, full refund, or refund without return instead of requiring the product to be shipped back.

Unless otherwise approved by us in writing or required by applicable law, international customers are responsible for:

return freight;
export and import documentation;
customs clearance;
duties, taxes, VAT, GST, and brokerage fees;
storage, demurrage, redelivery, or handling charges;
damage or loss during return shipment.

We are not responsible for delays, rejections, customs holds, import restrictions, or additional charges caused by incomplete, inaccurate, or non-compliant return documentation provided by the customer.

 

10. Refused Deliveries

Refusing delivery does not automatically cancel an order or qualify the customer for a full refund.

If a customer refuses delivery without our prior written approval, the customer may be responsible for:

original shipping charges;
return freight;
carrier storage fees;
redelivery fees;
customs duties, taxes, and brokerage fees;
restocking fees;
damage or loss during return transit.

If the shipment is visibly and severely damaged, the customer may refuse delivery and contact us immediately with photos and carrier documentation.

 

11. Cancellation Before Shipment

Orders may be cancelled before they are processed for shipment, unless the order is custom-made, special-order, already in production, already packed, already scheduled with a carrier, or otherwise non-cancellable under the applicable quotation, invoice, or sales agreement.

Once an order has been processed, packed, loaded, shipped, or scheduled with a carrier, cancellation may no longer be available. Any approved cancellation after processing may be subject to production costs, packaging costs, freight charges, storage fees, payment processing fees, or other costs already incurred.

 

12. Refund Method and Timing

Approved refunds will generally be issued to the original payment method unless otherwise agreed in writing.

Refund processing time may vary depending on the payment method, payment processor, bank, credit card company, or platform used for the transaction.

If a refund is approved after a product is returned, we may inspect the product before issuing the refund. Refund amounts may be reduced for missing parts, damaged packaging, product damage, installation, use, modification, freight costs, restocking fees, or other applicable charges.

 

13. Replacement Parts, Repair, and Warranty Claims

Some issues may be better resolved through replacement parts, technical support, repair, or warranty service rather than a full return.

Before returning machinery or equipment for service, please contact us first. For machinery, please provide the model number, serial number, purchase information, photos or videos of the issue, and any relevant troubleshooting details.

Warranty coverage, if applicable, is governed by our Warranty Policy. Shipping damage, customer misuse, improper installation, lack of maintenance, unauthorized repair, modification, or normal wear and tear may not be covered as warranty issues.

 

14. Condition of Returned Products

Approved returned products must be properly packaged and protected for return shipment. The customer is responsible for ensuring that the product is safely packed, secured, and shipped using the return method approved by us.

Products returned damaged due to improper packaging, improper loading, missing packaging, or unsafe handling may result in a reduced refund or denial of refund.

For heavy equipment or machinery, the customer may be required to use palletized, crated, insured, or freight shipping.

 

15. Missing Items or Incomplete Returns

If a returned product is missing parts, accessories, manuals, packaging materials, tools, guards, attachments, or other included items, we may deduct the value of the missing items from the refund or deny the return.

 

16. Platform Orders

If your order was placed through a third-party marketplace or platform, the return and refund process may also be subject to that platform’s rules. Where platform policies apply, they may control the timing, process, and available remedies for your order.

 

17. Mandatory Consumer Rights

For customers located in jurisdictions with mandatory consumer cancellation, withdrawal, return, refund, or warranty rights, we will comply with applicable legal requirements.

Nothing in this Policy is intended to exclude, restrict, or modify any rights that cannot be excluded, restricted, or modified under applicable law.

 

18. Contact Us

For return, refund, replacement, warranty, or shipping damage requests, please Contact Us before sending any product back.

Effective Date: Jun 13, 2026
Company: WEISS Machinery

Thank you for purchasing from us. We stand behind the quality of our products and will work with you to resolve eligible order, product, shipping, or warranty-related issues. Because many of our products are machinery, heavy equipment, oversized items, or internationally shipped goods, returns must be reviewed and approved by us before any product is returned.

This Refund & Return Policy applies to purchases made directly through our website, sales team, quotation, invoice, or approved online sales channels, unless a separate written agreement states otherwise.

Nothing in this Policy is intended to limit any mandatory consumer rights that may apply under applicable law.

 

1. Return Authorization Required

All returns must be approved by us in writing before the product is returned.

To request a return, refund, replacement, or other resolution, please contact us at:

Email: info@weiss.com.cn

Phone: +86 (025) 86562772

Order Information Required: order number, product model, serial number if applicable, purchase date, delivery address, photos or videos if relevant, and a description of the issue.

 

We may refuse any return that is sent back without prior written authorization. Products returned without authorization may be rejected, returned to the customer, disposed of, or subject to additional handling, storage, or freight charges.

 

2. Return Eligibility

A product may be eligible for return, refund, replacement, repair, or another resolution if:

the product was damaged during shipping and the damage was properly documented;
the product is defective or does not function as intended;
the wrong product was shipped;
the product received is materially different from the product ordered;
we approve the return in writing for another reason.

For non-defective returns, the product must generally be unused, uninstalled, unmodified, in original packaging, and in resalable condition, unless we approve otherwise in writing.

 

3. Non-Returnable or Limited-Return Items

The following products may not be eligible for return or may be subject to limited return approval:

custom-made, special-order, or modified products;
products with custom voltage, configuration, tooling, accessories, branding, or packaging;
installed, used, damaged, altered, or disassembled products;
products missing original packaging, manuals, parts, accessories, or serial number labels;
consumable parts, wear parts, electrical components, or replacement parts that have been installed or used;
products that cannot be safely or economically returned due to size, weight, location, export/import restrictions, or freight cost.

We reserve the right to determine whether a product is eligible for return, refund, replacement, repair, or another resolution based on the condition of the product, the reason for the request, and applicable law.

 

4. Refunds Without Return

Due to the size, weight, value, condition, location, or return freight cost of certain products, returning a product may not always be practical or economically reasonable.

In such cases, we may, at our sole discretion, issue a full refund, partial refund, replacement, repair, credit, or other resolution without requiring the product to be returned.

Refunds without return must be approved by us in writing. We may require the customer to provide:

photos or videos of the product;
serial number or product identification;
packaging and shipping damage photos;
inspection details;
proof of defect or damage;
written confirmation that the product will not be used, resold, transferred, or repaired without our approval;
written confirmation that the product has been disposed of, recycled, destroyed, donated, or otherwise handled according to our instructions.

A refund without return is not an automatic customer right. It is a resolution option that we may choose when appropriate.

Refunds without return are generally not available for change of mind, buyer’s remorse, incorrect product selection, customer ordering error, or refusal of delivery without a valid approved reason.

 

5. Defective or Incorrect Products

If you believe the product is defective, incorrect, or materially different from what you ordered, please contact us promptly with supporting photos, videos, serial numbers, and a description of the issue.

After review, we may offer one or more of the following resolutions:

troubleshooting support;
replacement parts;
repair guidance;
repair service;
replacement product;
partial refund;
full refund;
refund without return;

We may require reasonable inspection, testing, photos, videos, or return of the product before approving a final resolution.

 

6. Change of Mind or Customer Ordering Error

Returns or refunds for change of mind, buyer’s remorse, incorrect product selection, duplicate orders, or customer ordering errors are not guaranteed.

If we approve a non-defective return, the customer may be responsible for:

original shipping charges;
return shipping charges;
freight, storage, redelivery, or handling fees;
customs duties, taxes, brokerage fees, or import/export charges;
inspection fees;
repackaging costs;
restocking fees;
any loss in value caused by use, installation, damage, missing parts, or missing packaging.

Non-defective returns must be approved by us in writing before shipment.

 

7. Restocking Fees

Approved non-defective returns may be subject to a restocking fee. The amount of the restocking fee may vary depending on the product type, condition, packaging, order size, freight cost, and whether the product can be resold.

The applicable restocking fee, if any, will be confirmed during the return authorization process.

 

8. Return Shipping Costs

Unless otherwise approved by us in writing or required by applicable law, the customer is responsible for return shipping costs for non-defective returns.

For approved defective, damaged, or incorrectly shipped products, we may provide a return label, arrange freight pickup, offer replacement parts, issue a refund without return, or provide another resolution depending on the circumstances.

Original shipping, handling, freight, customs, duties, taxes, brokerage fees, liftgate fees, residential delivery fees, limited access fees, storage fees, and other shipping-related charges are generally non-refundable unless the issue was caused by us or otherwise required by applicable law.

 

9. International Returns

International returns must be approved by us in writing before shipment.

Because international freight, customs clearance, duties, taxes, and brokerage fees can be significant, we may choose to resolve certain international order issues through replacement parts, remote technical support, partial refund, full refund, or refund without return instead of requiring the product to be shipped back.

Unless otherwise approved by us in writing or required by applicable law, international customers are responsible for:

return freight;
export and import documentation;
customs clearance;
duties, taxes, VAT, GST, and brokerage fees;
storage, demurrage, redelivery, or handling charges;
damage or loss during return shipment.

We are not responsible for delays, rejections, customs holds, import restrictions, or additional charges caused by incomplete, inaccurate, or non-compliant return documentation provided by the customer.

 

10. Refused Deliveries

Refusing delivery does not automatically cancel an order or qualify the customer for a full refund.

If a customer refuses delivery without our prior written approval, the customer may be responsible for:

original shipping charges;
return freight;
carrier storage fees;
redelivery fees;
customs duties, taxes, and brokerage fees;
restocking fees;
damage or loss during return transit.

If the shipment is visibly and severely damaged, the customer may refuse delivery and contact us immediately with photos and carrier documentation.

 

11. Cancellation Before Shipment

Orders may be cancelled before they are processed for shipment, unless the order is custom-made, special-order, already in production, already packed, already scheduled with a carrier, or otherwise non-cancellable under the applicable quotation, invoice, or sales agreement.

Once an order has been processed, packed, loaded, shipped, or scheduled with a carrier, cancellation may no longer be available. Any approved cancellation after processing may be subject to production costs, packaging costs, freight charges, storage fees, payment processing fees, or other costs already incurred.

 

12. Refund Method and Timing

Approved refunds will generally be issued to the original payment method unless otherwise agreed in writing.

Refund processing time may vary depending on the payment method, payment processor, bank, credit card company, or platform used for the transaction.

If a refund is approved after a product is returned, we may inspect the product before issuing the refund. Refund amounts may be reduced for missing parts, damaged packaging, product damage, installation, use, modification, freight costs, restocking fees, or other applicable charges.

 

13. Replacement Parts, Repair, and Warranty Claims

Some issues may be better resolved through replacement parts, technical support, repair, or warranty service rather than a full return.

Before returning machinery or equipment for service, please contact us first. For machinery, please provide the model number, serial number, purchase information, photos or videos of the issue, and any relevant troubleshooting details.

Warranty coverage, if applicable, is governed by our Warranty Policy. Shipping damage, customer misuse, improper installation, lack of maintenance, unauthorized repair, modification, or normal wear and tear may not be covered as warranty issues.

 

14. Condition of Returned Products

Approved returned products must be properly packaged and protected for return shipment. The customer is responsible for ensuring that the product is safely packed, secured, and shipped using the return method approved by us.

Products returned damaged due to improper packaging, improper loading, missing packaging, or unsafe handling may result in a reduced refund or denial of refund.

For heavy equipment or machinery, the customer may be required to use palletized, crated, insured, or freight shipping.

 

15. Missing Items or Incomplete Returns

If a returned product is missing parts, accessories, manuals, packaging materials, tools, guards, attachments, or other included items, we may deduct the value of the missing items from the refund or deny the return.

 

16. Platform Orders

If your order was placed through a third-party marketplace or platform, the return and refund process may also be subject to that platform’s rules. Where platform policies apply, they may control the timing, process, and available remedies for your order.

 

17. Mandatory Consumer Rights

For customers located in jurisdictions with mandatory consumer cancellation, withdrawal, return, refund, or warranty rights, we will comply with applicable legal requirements.

Nothing in this Policy is intended to exclude, restrict, or modify any rights that cannot be excluded, restricted, or modified under applicable law.

 

18. Contact Us

For return, refund, replacement, warranty, or shipping damage requests, please Contact Us before sending any product back.

Effective Date: Jun 13 2026
Company: WEISS Machinery
Website: www.weiss-tools.com
Email: info@weiss.com.cn
Phone: +86 (025) 86562772
Business Address: No. 8 Chunyang Road, Binjiang Development Zone, Nanjing, Jiangsu Province, China

 

These Terms & Conditions / Terms of Sale (“Terms”) apply to your access to and use of www.weiss-tools.com, and to your purchase of products, request for quotations, orders, invoices, sales orders, and related services from WEISS Machinery.

 

By accessing our website, requesting a quote, placing an order, or purchasing from us, you agree to these Terms.

 

If you do not agree to these Terms, please do not use our website or purchase products from us.

 

Nothing in these Terms is intended to limit any mandatory consumer rights that cannot be waived under applicable law.

 

1. Eligibility

You must be at least 18 years old to use our website, request a quotation, place an order, or purchase products from us.

 

Our products are intended for adult consumers, businesses, workshops, institutions, and other lawful users. They are not intended for purchase by children.

 

2. Product Information

We try to keep product descriptions, specifications, photos, prices, availability, and other website content accurate and up to date. However, errors may occur.

WEISS Machinery reserves the right to correct errors, update product information, change prices, modify specifications, discontinue products, or cancel orders affected by incorrect information.

 

Product images are for reference only. Actual products may vary due to manufacturing updates, regional requirements, packaging changes, product improvements, or availability of parts and accessories.

 

3. Orders and Acceptance

All orders are subject to acceptance by WEISS Machinery.

 

A website checkout, quotation, pro forma invoice, invoice, or sales order does not guarantee acceptance unless we confirm the order in writing or begin processing it.

 

We may refuse, cancel, delay, or modify an order if:

the product is unavailable;
payment cannot be confirmed;
product or pricing information contains an error;
shipping is not feasible;
additional information is required;
the order appears fraudulent or unauthorized;
export, import, customs, sanctions, safety, or legal concerns exist.

If we cancel an order after payment has been received, we will issue any applicable refund according to the payment method, platform rules, and applicable law.

 

4. Prices, Taxes, and Fees

Unless otherwise stated in writing, product prices do not include shipping, freight, handling fees, sales tax, VAT/GST, customs duties, import fees, brokerage fees, storage fees, liftgate fees, residential delivery fees, installation fees, bank fees, or currency conversion fees.

 

Customers are responsible for all applicable charges unless WEISS Machinery expressly agrees otherwise in writing.

 

Prices may change without notice. International orders, custom orders, bulk orders, and freight orders may require separate quotations.

 

5. Payment

Payment must be received and confirmed before order processing unless WEISS Machinery approves other written payment terms.

 

Accepted payment methods may include methods approved by us, such as credit card, debit card, ACH, wire transfer, check, or third-party payment processor.

 

Orders paid by wire transfer, ACH, check, or other non-card methods may not be processed until funds are received and cleared.

 

Customers are responsible for bank fees, wire transfer fees, currency conversion fees, payment processing fees, chargeback fees, or other payment-related costs.

 

6. Shipping and Delivery

Shipping and delivery are governed by our Global Shipping Policy, which is incorporated into these Terms.

 

Orders may be fulfilled from our U.S. warehouse or China warehouse depending on product availability, destination, shipping method, and order details.

 

Delivery timeframes are estimates only and are not guaranteed unless expressly stated in writing.

 

Large or heavy equipment may require truck freight, LTL freight, ocean freight, terminal pickup, curbside delivery, or other freight methods.

 

Unless otherwise stated in writing, customers are responsible for unloading, forklifts, loading docks, pallet jacks, labor, indoor movement, placement, installation, and required permits.

 

7. International Orders and Customs

International orders must be confirmed with us before shipment.

 

Unless otherwise stated in writing, international shipments are not shipped DDP. Customers are responsible for import duties, taxes, VAT/GST, customs clearance, brokerage fees, storage fees, destination charges, and other fees imposed by the destination country, customs authority, or carrier.

 

If a specific Incoterm applies, it will be stated on the quotation, pro forma invoice, commercial invoice, or written sales agreement.

 

Customers are responsible for confirming that products can be legally imported, installed, possessed, and used in their destination country or region.

 

WEISS Machinery may refuse, cancel, or delay any order if we believe it may violate export control, sanctions, customs, trade, safety, or other legal requirements.

 

8. Risk of Loss and Title

Unless otherwise stated in writing or required by applicable law, risk of loss or damage transfers according to the applicable shipping terms, Incoterm, quotation, invoice, or written sales agreement.

 

For orders shipped by carrier without a specific written Incoterm, risk of loss may transfer when the product is delivered to the carrier for shipment. We will assist with carrier claims for properly documented shipping damage as described in our Global Shipping Policy.

 

Title to products transfers only after full payment has been received, unless otherwise agreed in writing.

 

9. Cancellations, Returns, and Refunds

Order cancellations, returns, and refunds are governed by our Refund & Return Policy, which is incorporated into these Terms.

 

Orders may be cancelled before they are processed for shipment, unless the order is custom-made, special-order, already in production, already packed, scheduled with a carrier, loaded, shipped, or otherwise non-cancellable.

 

All returns must be approved by WEISS Machinery in writing before any product is returned.

 

Because many products are machinery, heavy equipment, oversized items, or internationally shipped goods, return shipping may not always be practical or economically reasonable. In certain cases, we may choose to provide replacement parts, repair support, partial refund, full refund, credit, or refund without return.

 

A refund without return is not an automatic customer right and must be approved by WEISS Machinery in writing.

 

This section does not limit any mandatory consumer return, cancellation, withdrawal, or refund rights that may apply under applicable law.

 

10. Warranty

Warranty coverage is governed by our Warranty Policy, which is incorporated into these Terms.

 

Unless otherwise stated in writing, eligible products are covered by a limited warranty from the date of delivery to the original purchaser.

 

Warranty coverage does not apply to misuse, abuse, negligence, accidents, improper installation, improper wiring, incorrect voltage, unauthorized repair, modification, lack of maintenance, normal wear and tear, consumable parts, shipping damage, or damage caused after delivery.

 

WEISS Machinery does not reimburse third-party repairs, labor charges, installation fees, electrician fees, diagnostic fees, moving costs, rigging costs, forklift costs, or freight costs unless approved by us in writing before the cost is incurred.

 

This section does not limit any mandatory warranty rights that may apply under applicable law.

 

11. Product Use and Safety

Customers are responsible for reviewing product specifications before purchase and confirming that the product is suitable for their intended use.

Customers are responsible for proper installation, operation, maintenance, electrical setup, voltage compatibility, workplace safety, permits, and compliance with applicable local laws, regulations, electrical codes, and safety requirements.

 

Some products may require installation, setup, or operation by qualified personnel. Customers should follow all manuals, warnings, labels, and safety instructions.

 

WEISS Machinery is not responsible for damage, injury, loss, or non-compliance caused by improper installation, misuse, unauthorized modification, incorrect electrical setup, failure to follow instructions, or use of the product in an unsuitable environment, except to the extent liability cannot be excluded under applicable law.

 

12. Customer Accounts

If you create an account on our website, you agree to provide accurate, current, and complete information.

 

You are responsible for maintaining the confidentiality of your login information and for all activity under your account.

 

WEISS Machinery may suspend or terminate an account if we believe the information provided is inaccurate, incomplete, fraudulent, or in violation of these Terms.

 

13. Communications

By requesting a quote, placing an order, creating an account, or contacting us, you agree that WEISS Machinery may contact you about your order, payment, shipping, delivery, warranty, service, account, or policy updates.

 

If you subscribe to marketing communications, you may opt out by following the unsubscribe instructions provided in those communications.

 

Opting out of marketing communications does not stop transactional or administrative communications related to your orders, account, payments, shipping, warranty, service, or policy updates.

 

14. Privacy

Your use of our website and services is governed by our Privacy Policy, which explains how we collect, use, share, store, and protect personal information.

By using our website or purchasing products from us, you agree to our Privacy Policy.

 

15. Third-Party Services

Our website may link to or use third-party services, including payment processors, shipping carriers, freight forwarders, customs brokers, financing providers, analytics providers, advertising platforms, or social media platforms.

WEISS Machinery is not responsible for third-party websites, services, policies, fees, delays, errors, or actions.

 

Your use of third-party services may be subject to the terms and privacy policies of those third parties.

 

16. Intellectual Property

All content on www.weiss-tools.com, including text, images, photos, videos, graphics, logos, product descriptions, manuals, downloads, and other materials, is owned by WEISS Machinery or its licensors.

 

You may not copy, reproduce, distribute, modify, publish, display, sell, or commercially exploit website content without our prior written approval.

 

17. Website Use

You agree not to misuse our website, interfere with website security, attempt unauthorized access, introduce malware, scrape content without permission, or use the website in violation of applicable law.

 

WEISS Machinery may restrict or block access to the website if we believe these Terms have been violated.

 

18. User Submissions and Feedback

If you submit reviews, comments, photos, videos, suggestions, ideas, product feedback, or other content to us, you grant WEISS Machinery the right to use, reproduce, display, publish, and distribute that content for business, customer service, product improvement, or marketing purposes, unless prohibited by applicable law.

 

You represent that you have the right to submit such content and that it does not violate the rights of others.

 

Personal information included in submissions will be handled according to our Privacy Policy.

 

19. Limitation of Liability

To the maximum extent permitted by applicable law, WEISS Machinery is not liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits, lost revenue, lost production, business interruption, downtime, loss of use, replacement equipment rental, third-party labor, installation costs, removal costs, customs delays, carrier delays, or data loss.

 

To the maximum extent permitted by applicable law, our total liability for any claim related to a product, order, website use, or service will not exceed the amount paid for the specific product or order giving rise to the claim.

 

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

 

20. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless WEISS Machinery, its affiliates, employees, agents, suppliers, and service providers from claims, losses, damages, liabilities, costs, and expenses arising from:

your violation of these Terms;
your misuse of the website or products;
your violation of applicable laws;
your improper installation, modification, resale, export, import, or use of products;
inaccurate information you provide;
claims from your customer, end user, contractor, installer, employee, or other third party.

This section does not apply to the extent prohibited by applicable consumer protection law.

 

21. Force Majeure

WEISS Machinery is not responsible for delays or failure to perform caused by events beyond our reasonable control, including natural disasters, fire, flood, storm, war, civil unrest, government action, labor disputes, pandemics, factory shutdowns, supplier delays, material shortages, transportation delays, customs inspections, port congestion, carrier disruptions, power outages, cyber incidents, or changes in law or trade restrictions.

 

22. Platform Orders

If your order is placed through a third-party marketplace or platform, that platform’s rules may also apply.

 

Where platform policies control shipping, cancellation, payment, refund, return, warranty, or dispute procedures, those platform policies may apply to that order.

 

23. Governing Law and Disputes

These Terms are governed by the laws of the People’s Republic of China, unless mandatory consumer protection laws in your jurisdiction require otherwise.

 

Subject to applicable mandatory consumer protection laws, any dispute arising from these Terms, website use, products, services, quotations, invoices, or sales shall be submitted to a competent court in China.

 

For international B2B transactions, the quotation, invoice, or written sales agreement may state a different governing law, forum, or arbitration process. If so, that written document controls for that specific order.

 

24. Changes to These Terms

WEISS Machinery may update these Terms from time to time. The effective date at the top of this page shows when these Terms were last updated.

Your continued use of our website or purchase of products after updated Terms are posted means you accept the updated Terms.

 

25. Severability

If any part of these Terms is found unenforceable, the remaining provisions will remain in effect.

 

26. Entire Agreement

These Terms, together with our Privacy Policy, Global Shipping Policy, Refund & Return Policy, Warranty Policy, and any applicable quotation, invoice, sales order, or written agreement, form the agreement between you and WEISS Machinery regarding your use of the website and purchase of products.

 

If there is a conflict between these Terms and a signed written agreement, the signed written agreement controls for that specific order.

 

27. Contact Us

For questions about these Terms, orders, quotations, invoices, shipping, returns, warranty, or privacy, please contact us:

WEISS Machinery
Website: www.weiss-tools.com
Email: info@weiss.com.cn
Phone: +86 (025) 86562772
Address: No. 8 Chunyang Road, Binjiang Development Zone, Nanjing, Jiangsu Province, China

 

Effective Date: Jun 13 2026
Company: WEISS Machinery

 

We stand behind the quality of our products. Unless otherwise stated in writing, eligible products are covered by a one-year limited warranty from the date of delivery to the original purchaser.

This warranty applies only to products purchased directly from us, our website, our sales team, authorized distributors, or approved sales channels. This warranty is not transferable.

 

1. What This Warranty Covers

This limited warranty covers defects in materials and workmanship under normal use, proper installation, and proper maintenance.

If we determine that a product has a covered defect during the warranty period, we may provide one or more of the following solutions:

technical support;
replacement parts;
repair instructions;
repair service;
replacement product;
partial refund;
full refund;
another reasonable solution approved by us.

We reserve the right to choose the most appropriate solution based on the product, issue, location, parts availability, and shipping cost.

 

2. What This Warranty Does Not Cover

This warranty does not cover damage, failure, or costs caused by:

misuse, abuse, negligence, or improper operation;
improper installation, setup, wiring, voltage, or power supply;
accidents, overloading, impact, or improper handling;
unauthorized repair, modification, disassembly, or alteration;
use of non-approved parts, accessories, or consumables;
failure to follow the user manual, safety instructions, or maintenance requirements;
normal wear and tear;
consumable or wear parts, including belts, blades, bearings, seals, filters, fuses, batteries, lubricants, tooling, and similar items;
cosmetic damage that does not affect product function;
shipping damage;
damage during unloading, moving, installation, relocation, or storage after delivery;
third-party labor, repair, installation, electrical work, or service fees unless approved by us in writing in advance.

 

3. Shipping Damage

Shipping damage is not handled as a warranty issue.

Customers must inspect the shipment upon delivery. If there is visible damage, it should be clearly noted on the delivery receipt or bill of lading before signing, and photos should be taken immediately.

General notes such as “subject to inspection” may not be sufficient for a freight damage claim.

Please contact us as soon as possible if your shipment arrives damaged.

 

4. Warranty Claim Process

To request warranty service, please contact us before returning any product or arranging any repair.

You may be asked to provide:

order number or invoice number;
proof of purchase;
product model;
serial number, if applicable;
photos or videos of the issue;
description of the problem;
troubleshooting details, if applicable.

Products returned without our prior written authorization may be rejected or returned at the customer’s expense.

 

5. Third-Party Repairs

We do not reimburse third-party repairs, service calls, labor charges, diagnostic fees, electrician fees, or installation fees unless we approve them in writing before the work is performed.

 

Unauthorized repair or modification may void this warranty.

 

6. Freight, Labor, and Moving Costs

Unless otherwise approved in writing, this warranty does not cover:

unloading costs;
forklift, liftgate, crane, or rigging costs;
moving machinery to or from trucks, warehouses, shops, residences, or installation sites;
indoor delivery or placement;
installation or reinstallation;
downtime, lost production, lost profits, or business interruption.

For heavy equipment, we may resolve warranty issues by sending replacement parts, providing remote support, arranging repair, or offering another reasonable solution.

 

7. Limitation of Warranty

This limited warranty is the only written warranty provided by us unless a separate written warranty applies.

To the maximum extent permitted by law, our total liability under this warranty will not exceed the purchase price paid for the product. This warranty does not limit any mandatory rights customers may have under applicable law.

8. Contact Us

For warranty service, please Contact Us before returning any product.

 

Effective Date: Jun 13 2026
Company: WEISS Machinery
Website: www.weiss-tools.com
Email: info@weiss.com.cn
Phone: +86 (025) 86562772
Business Address: No. 8 Chunyang Road, Binjiang Development Zone, Nanjing, Jiangsu Province, China

 

WEISS Machinery (“WEISS Machinery,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we may collect, use, store, disclose, and protect personal information when you visit www.weiss-tools.com, request a quotation, place an order, contact us, subscribe to communications, or otherwise interact with us.

 

By using our website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

 

This Privacy Policy does not apply to third-party websites, platforms, payment processors, shipping carriers, social media platforms, or other third-party services that may be linked to or integrated with our website. Those third parties may have their own privacy policies.

 

1. Personal Information We May Collect

Depending on how you interact with us and how our website is configured, we may collect the following types of personal information.

 

Information You Provide to Us

We may collect information that you provide directly, including:

● Name;
● Company name;
● Billing address;
● Shipping address;
● Email address;
● Phone number;
● Country or region;
● Product inquiry details;
● Quotation requests;
● Order information;
● Payment-related information;
● Tax, customs, or import information when needed for international orders;
● Product model, serial number, warranty claim details, photos, videos, or service information;
● Messages, emails, chat records, or customer service communications;
● Account login information, if account features are available;
● Reviews, feedback, uploaded files, or other content you choose to submit.

 

Information Collected Automatically

When you visit our website, we or our website service providers may automatically collect certain technical and usage information, such as:

● IP address;
● Browser type;
● Device type;
● Operating system;
● Referring website;
● Pages viewed;
● Time and date of visit;
● Search terms;
● Interactions with website features;
● Approximate location based on IP address;
● Cookie identifiers or similar tracking information.

 

Information from Third Parties

We may receive information from third parties where necessary to operate our business, such as:

● Payment processors;
● Banks or financial service providers;
● Shipping carriers;
● Freight forwarders;
● Customs brokers;
● Warehouse or fulfillment providers;
● Analytics providers;
● Advertising platforms;
● Customer service or CRM providers;
● Fraud prevention or security providers;
● Online marketplaces or platforms where our products are listed.

 

2. How We Use Personal Information

We may use personal information for the following purposes:

● To respond to inquiries and quotation requests;
● To process, confirm, and fulfill orders;
● To arrange shipping, freight, customs documentation, and delivery;
● To process payments and prevent fraud;
● To provide customer support, technical support, warranty service, and after-sales service;
● To manage accounts, if account features are available;
● To communicate with you about orders, payments, shipping, delivery, service, warranty, policy updates, or other transactional matters;
● To send marketing communications if you subscribe or where permitted by law;
● To improve our website, products, services, and customer experience;
● To analyze website performance and user activity;
● To personalize website content or advertising, where applicable;
● To protect our website, systems, business, customers, and rights;
● To comply with applicable laws, regulations, customs, tax, trade, sanctions, or legal obligations;
● To enforce our Terms & Conditions, Shipping Policy, Refund & Return Policy, Warranty Policy, and other policies.

 

3. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, web beacons, scripts, analytics tools, advertising tools, or similar technologies.

These technologies may be used to:

● Operate the website;
● Remember user preferences;
● Maintain shopping cart or account functions, if available;
● Understand website traffic and performance;
● Improve website functionality;
● Measure marketing effectiveness;
● Support advertising or remarketing, where applicable;
● Detect fraud, abuse, or security issues.

 

You may be able to manage cookies through your browser settings or through a cookie preference tool on our website, if available. If you block or disable cookies, some website features may not function properly.

 

Because we have not yet confirmed all website tools currently enabled on www.weiss-tools.com, this section should be reviewed and updated after we confirm whether the website uses tools such as Google Analytics, Google Ads, Meta Pixel, TikTok Pixel, Microsoft Clarity, Hotjar, Shopify/WooCommerce analytics, live chat tools, or similar services.

 

4. Analytics and Advertising

We may use analytics providers to understand how visitors use our website and to improve our products, services, and website experience.

 

We may also use advertising or remarketing tools to show advertisements to users who have visited our website or interacted with our products, where permitted by law.

 

Advertising partners may use cookies, pixels, or similar technologies to collect information about your interactions with our website and other websites. This information may be used to show ads that are more relevant to your interests.

 

You may be able to opt out of certain interest-based advertising through your browser settings, device settings, cookie preference tools, or advertising industry opt-out tools. Opting out of interest-based advertising does not necessarily mean you will stop seeing advertisements; it means the ads may be less personalized.

 

5. Payment Information

If you make a purchase, payment may be processed by third-party payment processors, banks, or financial service providers.

 

We may receive limited payment-related information, such as payment confirmation, transaction details, billing information, or fraud review information. We do not intend to store complete credit card or debit card numbers on our own systems unless expressly stated otherwise.

 

Payment processors may collect and process your payment information according to their own terms and privacy policies.

 

6. How We Share Personal Information

We do not sell personal information in the traditional sense of selling customer lists for money.

 

We may share personal information with service providers, business partners, and third parties when necessary to operate our business, including:

● Payment processors;
● Banks and financial service providers;
● Shipping carriers;
● Freight forwarders;
● Customs brokers;
● Warehouse and fulfillment providers;
● Website hosting providers;
● IT and security providers;
● CRM and customer service providers;
● Email and communication service providers;
● Analytics providers;
● Advertising platforms;
● Professional advisors, such as lawyers, accountants, auditors, and insurers;
● Government, customs, tax, regulatory, or law enforcement authorities when required or appropriate.

 

We may also disclose personal information:

● To comply with law, legal process, customs, tax, or regulatory requirements;
● To enforce our agreements and policies;
● To protect our rights, property, safety, customers, users, or others;
● To detect, prevent, or investigate fraud, security incidents, or unauthorized activity;
● In connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or other business transfer.

 

7. International Data Transfers

WEISS Machinery is located in China and serves customers in multiple countries and regions. Your personal information may be transferred to, stored in, or processed in China, the United States, or other countries where we, our warehouses, service providers, shipping partners, or business partners operate.

 

Data protection laws in these countries may differ from those in your country or region. Where required by applicable law, we will take appropriate steps to protect personal information transferred across borders.

 

8. Marketing Communications

If you subscribe to marketing communications or otherwise provide consent where required, we may send you promotional emails or messages about products, offers, updates, or services.

You may opt out of marketing emails by following the unsubscribe instructions included in those emails or by contacting us at info@weiss.com.cn.

 

Even if you opt out of marketing communications, we may still send transactional or administrative messages, such as messages about quotations, orders, payments, shipping, delivery, service, warranty, account matters, safety notices, or policy updates.

 

9. Retention of Personal Information

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to:

● Process inquiries and orders;
● Provide shipping, warranty, and after-sales service;
● Comply with tax, accounting, customs, legal, and regulatory obligations;
● Resolve disputes;
● Enforce agreements;
● Prevent fraud and maintain security.

When personal information is no longer needed, we will delete, anonymize, or securely retain it as required or permitted by applicable law.

 

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

 

However, no method of internet transmission, website operation, or electronic storage is completely secure. We cannot guarantee absolute security of personal information.

 

You are responsible for keeping your account login information secure if account features are available.

 

11. Your Choices and Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, such as the right to:

● Request access to personal information we hold about you;
● Request correction of inaccurate information;
● Request deletion of certain information;
● Object to or restrict certain processing;
● Withdraw consent where processing is based on consent;
● Opt out of marketing communications;
● Opt out of certain targeted advertising, sale, or sharing of personal information where applicable;
● Receive a copy of certain information in a portable format where required by law.

To make a privacy request, contact us at info@weiss.com.cn. We may need to verify your identity before processing your request.

 

Some information may be retained where necessary for legal, tax, customs, warranty, security, fraud prevention, dispute resolution, or business record purposes.

 

12. Notice for California and Certain U.S. State Residents

If applicable privacy laws in California or other U.S. states apply to WEISS Machinery, residents of those states may have additional privacy rights, including rights to know, access, correct, delete, and opt out of certain sale, sharing, targeted advertising, or profiling activities.

 

At this stage, because we have not yet confirmed all website tools, advertising pixels, and data processing systems, this section should be reviewed after the website developer confirms whether the website uses targeted advertising tools, third-party cookies, analytics tools, CRM integrations, or other data-sharing technologies.

 

To submit a privacy request, contact us at info@weiss.com.cn.

 

13. Notice for EEA, UK, and Similar Jurisdictions

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with similar data protection laws, WEISS Machinery may act as the controller of personal information that we collect directly from you.

 

We may process personal information based on one or more legal bases, including:

● To perform a contract with you or take steps before entering into a contract;
● To comply with legal obligations;
● For our legitimate business interests, such as responding to inquiries, improving services, preventing fraud, and operating our business;
● With your consent, where required.

You may have additional rights under applicable law, including access, correction, deletion, objection, restriction, portability, and withdrawal of consent.

 

To exercise these rights, contact us at info@weiss.com.cn.

 

14. Children’s Privacy

Our website and products are not directed to children under 13 years old. We do not knowingly collect personal information from children under 13.

 

Users under 18 years old should not create an account, submit an order, or purchase products from us.

 

If we learn that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete it.

 

15. Third-Party Links and Services

Our website may contain links to third-party websites or use third-party services, including payment processors, shipping carriers, advertising platforms, analytics providers, social media platforms, or marketplace platforms.

 

We are not responsible for the privacy practices, content, policies, or actions of third parties. Please review the privacy policies of those third parties before providing information to them.

 

16. Do Not Track and Global Privacy Controls

Some browsers offer “Do Not Track” or similar privacy signals. At this time, our website may not respond to all such signals unless required by applicable law or supported by our website technology.

 

If our website implements a cookie preference tool or legally required opt-out mechanism, you may use that tool to manage applicable privacy choices.

This section should be reviewed after the website developer confirms whether the website recognizes Global Privacy Control signals, cookie consent preferences, or similar browser-based opt-out signals.

 

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page shows when this Privacy Policy was last updated.

 

If we make material changes, we may provide notice through our website, email, or other reasonable means.

 

Your continued use of our website after the updated Privacy Policy is posted means you acknowledge the updated Privacy Policy.

 

18. Contact Us About Privacy

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

WEISS Machinery
Website: www.weiss-tools.com
Email: info@weiss.com.cn
Phone: +86 (025) 86562772
Address: No. 8 Chunyang Road, Riverside Development Zone, Nanjing, Jiangsu Province, China

Effective Date: Jun 13 2026
Company: WEISS Machinery

 

We serve customers in multiple countries and regions. Product availability, warehouse location, shipping method, delivery timeframe, and shipping cost may vary depending on the destination, product type, inventory status, and carrier availability. Access to our website from a country or region does not guarantee that all products are available for sale or shipment to that location.

 

If you have questions about shipping options, delivery timeframes, or international orders, please Contact Us before placing your order.

 

1. Order Processing and Warehouse Fulfillment

Orders are processed after payment confirmation and inventory verification. Processing time may vary depending on product availability, warehouse location, order size, customization requirements, and shipping method.

 

Orders may be fulfilled from our U.S. warehouse or China warehouse. Products available in our U.S. warehouse typically arrive within 5–10 business days for shipments within the contiguous United States. Products shipped from our China warehouse, including most international orders, may take approximately one to three months from order shipment, depending on product availability, production status, customs clearance, carrier schedules, and the final delivery location.

 

Delivery timeframes are estimates only and are not guaranteed.

 

2. Non-Freight Items

Non-freight items, including certain parts, accessories, and smaller products, may be shipped by FedEx, DHL, UPS, or other parcel or ground carriers within the contiguous United States unless otherwise specified.

 

Shipping and handling charges may vary based on product value, size, weight, destination, and carrier rates. Due to oversize or weight restrictions, some non-freight items may require additional shipping and handling charges or may be shipped by freight carrier.

 

3. International Shipping

International orders must be confirmed with us before shipment. Shipping methods, estimated delivery times, customs requirements, and total shipping costs will be quoted based on the destination and product details.

 

Orders shipped outside the United States are generally fulfilled from our China warehouse. Shipping methods and delivery timeframes vary by destination, product availability, customs clearance, and carrier arrangements.

 

Unless otherwise stated in writing, customers are responsible for all import duties, taxes, VAT/GST, customs clearance fees, brokerage fees, storage fees, and other charges imposed by the destination country or carrier.

 

4. Customs, Duties, Taxes, and Incoterms

International shipments may be subject to customs inspection, import duties, taxes, VAT/GST, brokerage fees, storage fees, or other charges imposed by the destination country, customs authority, or carrier.

 

If a specific Incoterm applies to an international order, it will be stated on the quotation, pro forma invoice, commercial invoice, or written sales agreement.

 

Unless otherwise stated in writing, international shipments are not shipped DDP, and customers are responsible for import duties, taxes, customs clearance, brokerage fees, and other destination charges.

 

5. Delivery Timeframes and Delays

Delivery timeframes are estimates only and are not guaranteed. Shipments may be delayed due to production schedules, export documentation, customs clearance, inspections, port congestion, carrier delays, holidays, weather, remote delivery locations, or other factors outside our control.

 

If an item is out of stock, backordered, or requires production, we will provide an estimated availability or shipping date when available. Estimated dates are not guaranteed and may change due to production schedules, supplier delays, customs clearance, carrier availability, or other factors outside our control.

 

6. Freight and Heavy Equipment Delivery

Large or heavy equipment may be shipped by truck freight, LTL freight, ocean freight, air freight, or other freight methods depending on the destination and product specifications.

 

Freight delivery may be curbside, port-to-port, door-to-door, or terminal pickup depending on the agreed shipping arrangement. Door-to-door delivery does not include unloading, indoor delivery, unpacking, placement, assembly, or installation unless expressly agreed in writing.

 

The customer is responsible for ensuring that the delivery location is accessible and suitable for unloading. Unless otherwise stated in writing, the customer is responsible for unloading equipment, forklifts, loading docks, pallet jacks, labor, indoor movement, placement, installation, and any required permits.

 

7. Liftgate, Unloading, and Special Handling

Liftgate service, inside delivery, appointment delivery, special handling, or installation services may be available in some locations for an additional fee, but availability is not guaranteed.

 

These services must be requested and confirmed before shipment. Installation service is not included in standard shipping and may not be available in all locations.

 

Liftgate service only lowers the shipment from the truck to ground level. It does not include moving the product indoors, unpacking, placement, assembly, installation, or removal of packaging materials.

 

8. Additional Carrier Fees

Additional charges may apply for residential delivery, liftgate service, limited-access locations, remote areas, appointment delivery, redelivery, storage, special handling, fuel surcharges, or other carrier-imposed fees.

 

These charges may be added to the order or billed separately when applicable.

Customers are responsible for providing a complete and accurate shipping address, contact name, phone number, and any delivery instructions required by the carrier. Additional charges may apply for address corrections, failed delivery attempts, redelivery, storage, or delays caused by incomplete or inaccurate shipping information.

 

9. Tracking Information

When available, tracking information or carrier details will be provided after the order has shipped.

 

For freight shipments, tracking updates may depend on the freight carrier and may not update as frequently as parcel shipments.

 

10. Order Cancellation After Shipment

Orders may be cancelled before they are processed for shipment. Once an order has been packed, loaded, shipped, scheduled with a carrier, or otherwise processed for shipment, cancellation may no longer be available.

 

Shipped orders are subject to our Refund & Return Policy.

 

11. Refused Deliveries

Refusing delivery does not automatically cancel an order or qualify the customer for a full refund.

If a customer refuses delivery without our prior written approval, the customer may be responsible for original shipping charges, return freight, storage fees, redelivery fees, customs charges, taxes, brokerage fees, and other carrier-imposed costs.

 

If the shipment is visibly and severely damaged, the customer may refuse delivery and Contact Us immediately with photos and carrier documentation.

 

12. Delivery Inspection and Shipping Damage

Customers must inspect the shipment upon delivery and before signing the delivery receipt, bill of lading, or carrier document.

 

Any visible damage should be clearly noted in detail on the carrier’s delivery document, and photos should be taken before unpacking. General notes such as “subject to inspection” may not be sufficient for a freight damage claim.

If severe damage is visible, the customer may refuse delivery and contact us immediately.

 

We will assist with carrier claims when proper documentation is provided, but failure to document visible damage at delivery may limit or prevent recovery from the carrier and may affect the available resolution.

 

13. Platform Orders

If your order was placed through a third-party marketplace or platform, the shipping process may also be subject to that platform’s rules and requirements. Where platform policies apply, they may control certain shipping, cancellation, delivery, refund, or dispute procedures.

 

14. Contact Us

For questions about shipping availability, freight quotes, international shipping, delivery requirements, or shipping damage, please Contact Us before placing your order or as soon as an issue occurs.