Warranty Policy

Effective Date: Jun 13 2026

Company: WEISS Machinery

We stand behind the quality of our products. Unless otherwise stated in writing, eligible products are covered by a one-year limited warranty from the date of delivery to the original purchaser.

This warranty applies only to products purchased directly from us, our website, our sales team, authorized distributors, or approved sales channels. This warranty is not transferable.

1. What This Warranty Covers

This limited warranty covers defects in materials and workmanship under normal use, proper installation, and proper maintenance.

If we determine that a product has a covered defect during the warranty period, we may provide one or more of the following solutions:

· technical support;

· replacement parts;

· repair instructions;

· repair service;

· replacement product;

· partial refund;

· full refund;

· another reasonable solution approved by us.

We reserve the right to choose the most appropriate solution based on the product, issue, location, parts availability, and shipping cost.

2. What This Warranty Does Not Cover

This warranty does not cover damage, failure, or costs caused by:

· misuse, abuse, negligence, or improper operation;

· improper installation, setup, wiring, voltage, or power supply;

· accidents, overloading, impact, or improper handling;

· unauthorized repair, modification, disassembly, or alteration;

· use of non-approved parts, accessories, or consumables;

· failure to follow the user manual, safety instructions, or maintenance requirements;

· normal wear and tear;

· consumable or wear parts, including belts, blades, bearings, seals, filters, fuses, batteries, lubricants, tooling, and similar items;

· cosmetic damage that does not affect product function;

· shipping damage;

· damage during unloading, moving, installation, relocation, or storage after delivery;

· third-party labor, repair, installation, electrical work, or service fees unless approved by us in writing in advance.

3. Shipping Damage

Shipping damage is not handled as a warranty issue.

Customers must inspect the shipment upon delivery. If there is visible damage, it should be clearly noted on the delivery receipt or bill of lading before signing, and photos should be taken immediately.

General notes such as “subject to inspection” may not be sufficient for a freight damage claim.

Please contact us as soon as possible if your shipment arrives damaged.

4. Warranty Claim Process

To request warranty service, please contact us before returning any product or arranging any repair.

You may be asked to provide:

· order number or invoice number;

· proof of purchase;

· product model;

· serial number, if applicable;

· photos or videos of the issue;

· description of the problem;

· troubleshooting details, if applicable.

·

Products returned without our prior written authorization may be rejected or returned at the customer’s expense.

5. Third-Party Repairs

We do not reimburse third-party repairs, service calls, labor charges, diagnostic fees, electrician fees, or installation fees unless we approve them in writing before the work is performed.

Unauthorized repair or modification may void this warranty.

6. Freight, Labor, and Moving Costs

Unless otherwise approved in writing, this warranty does not cover:

· unloading costs;

· forklift, liftgate, crane, or rigging costs;

· moving machinery to or from trucks, warehouses, shops, residences, or installation sites;

· indoor delivery or placement;

· installation or reinstallation;

· downtime, lost production, lost profits, or business interruption.

For heavy equipment, we may resolve warranty issues by sending replacement parts, providing remote support, arranging repair, or offering another reasonable solution.

7. Limitation of Warranty

This limited warranty is the only written warranty provided by us unless a separate written warranty applies.

To the maximum extent permitted by law, our total liability under this warranty will not exceed the purchase price paid for the product. This warranty does not limit any mandatory rights customers may have under applicable law.

8. Contact Us

For warranty service, please Contact Us at:

Email: info@weiss.com.cn

Phone: +86 (025) 86562772

before returning any product.