Privacy Policy

Effective Date: Jun 13 2026

Company: WEISS Machinery

Website: www.weiss-tools.com

Email: info@weiss.com.cn

Phone: +86 (025) 86562772

Business Address: No. 8 Chunyang Road, Binjiang Development Zone, Nanjing, Jiangsu Province, China

WEISS Machinery (“WEISS Machinery,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we may collect, use, store, disclose, and protect personal information when you visit www.weiss-tools.com, request a quotation, place an order, contact us, subscribe to communications, or otherwise interact with us.

By using our website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy does not apply to third-party websites, platforms, payment processors, shipping carriers, social media platforms, or other third-party services that may be linked to or integrated with our website. Those third parties may have their own privacy policies.

1. Personal Information We May Collect

Depending on how you interact with us and how our website is configured, we may collect the following types of personal information.

Information You Provide to Us

We may collect information that you provide directly, including:

· name;

· company name;

· billing address;

· shipping address;

· email address;

· phone number;

· country or region;

· product inquiry details;

· quotation requests;

· order information;

· payment-related information;

· tax, customs, or import information when needed for international orders;

· product model, serial number, warranty claim details, photos, videos, or service information;

· messages, emails, chat records, or customer service communications;

· account login information, if account features are available;

· reviews, feedback, uploaded files, or other content you choose to submit.

Information Collected Automatically

When you visit our website, we or our website service providers may automatically collect certain technical and usage information, such as:

· IP address;

· browser type;

· device type;

· operating system;

· referring website;

· pages viewed;

· time and date of visit;

· search terms;

· interactions with website features;

· approximate location based on IP address;

· cookie identifiers or similar tracking information.

Information from Third Parties

We may receive information from third parties where necessary to operate our business, such as:

· payment processors;

· banks or financial service providers;

· shipping carriers;

· freight forwarders;

· customs brokers;

· warehouse or fulfillment providers;

· analytics providers;

· advertising platforms;

· customer service or CRM providers;

· fraud prevention or security providers;

· online marketplaces or platforms where our products are listed.

2. How We Use Personal Information

We may use personal information for the following purposes:

· to respond to inquiries and quotation requests;

· to process, confirm, and fulfill orders;

· to arrange shipping, freight, customs documentation, and delivery;

· to process payments and prevent fraud;

· to provide customer support, technical support, warranty service, and after-sales service;

· to manage accounts, if account features are available;

· to communicate with you about orders, payments, shipping, delivery, service, warranty, policy updates, or other transactional matters;

· to send marketing communications if you subscribe or where permitted by law;

· to improve our website, products, services, and customer experience;

· to analyze website performance and user activity;

· to personalize website content or advertising, where applicable;

· to protect our website, systems, business, customers, and rights;

· to comply with applicable laws, regulations, customs, tax, trade, sanctions, or legal obligations;

· to enforce our Terms & Conditions, Shipping Policy, Refund & Return Policy, Warranty Policy, and other policies.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, web beacons, scripts, analytics tools, advertising tools, or similar technologies.

These technologies may be used to:

· operate the website;

· remember user preferences;

· maintain shopping cart or account functions, if available;

· understand website traffic and performance;

· improve website functionality;

· measure marketing effectiveness;

· support advertising or remarketing, where applicable;

· detect fraud, abuse, or security issues.

You may be able to manage cookies through your browser settings or through a cookie preference tool on our website, if available. If you block or disable cookies, some website features may not function properly.

Because we have not yet confirmed all website tools currently enabled on www.weiss-tools.com, this section should be reviewed and updated after we confirm whether the website uses tools such as Google Analytics, Google Ads, Meta Pixel, TikTok Pixel, Microsoft Clarity, Hotjar, Shopify/WooCommerce analytics, live chat tools, or similar services.

4. Analytics and Advertising

We may use analytics providers to understand how visitors use our website and to improve our products, services, and website experience.

We may also use advertising or remarketing tools to show advertisements to users who have visited our website or interacted with our products, where permitted by law.

Advertising partners may use cookies, pixels, or similar technologies to collect information about your interactions with our website and other websites. This information may be used to show ads that are more relevant to your interests.

You may be able to opt out of certain interest-based advertising through your browser settings, device settings, cookie preference tools, or advertising industry opt-out tools. Opting out of interest-based advertising does not necessarily mean you will stop seeing advertisements; it means the ads may be less personalized.

5. Payment Information

If you make a purchase, payment may be processed by third-party payment processors, banks, or financial service providers.

We may receive limited payment-related information, such as payment confirmation, transaction details, billing information, or fraud review information. We do not intend to store complete credit card or debit card numbers on our own systems unless expressly stated otherwise.

Payment processors may collect and process your payment information according to their own terms and privacy policies.

6. How We Share Personal Information

We do not sell personal information in the traditional sense of selling customer lists for money.

We may share personal information with service providers, business partners, and third parties when necessary to operate our business, including:

· payment processors;

· banks and financial service providers;

· shipping carriers;

· freight forwarders;

· customs brokers;

· warehouse and fulfillment providers;

· website hosting providers;

· IT and security providers;

· CRM and customer service providers;

· email and communication service providers;

· analytics providers;

· advertising platforms;

· professional advisors, such as lawyers, accountants, auditors, and insurers;

· government, customs, tax, regulatory, or law enforcement authorities when required or appropriate.

We may also disclose personal information:

· to comply with law, legal process, customs, tax, or regulatory requirements;

· to enforce our agreements and policies;

· to protect our rights, property, safety, customers, users, or others;

· to detect, prevent, or investigate fraud, security incidents, or unauthorized activity;

· in connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or other business transfer.

7. International Data Transfers

WEISS Machinery is located in China and serves customers in multiple countries and regions. Your personal information may be transferred to, stored in, or processed in China, the United States, or other countries where we, our warehouses, service providers, shipping partners, or business partners operate.

Data protection laws in these countries may differ from those in your country or region. Where required by applicable law, we will take appropriate steps to protect personal information transferred across borders.

8. Marketing Communications

If you subscribe to marketing communications or otherwise provide consent where required, we may send you promotional emails or messages about products, offers, updates, or services.

You may opt out of marketing emails by following the unsubscribe instructions included in those emails or by contacting us at info@weiss.com.cn.

Even if you opt out of marketing communications, we may still send transactional or administrative messages, such as messages about quotations, orders, payments, shipping, delivery, service, warranty, account matters, safety notices, or policy updates.

9. Retention of Personal Information

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to:

· process inquiries and orders;

· provide shipping, warranty, and after-sales service;

· comply with tax, accounting, customs, legal, and regulatory obligations;

· resolve disputes;

· enforce agreements;

· prevent fraud and maintain security.

When personal information is no longer needed, we will delete, anonymize, or securely retain it as required or permitted by applicable law.

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no method of internet transmission, website operation, or electronic storage is completely secure. We cannot guarantee absolute security of personal information.

You are responsible for keeping your account login information secure if account features are available.

11. Your Choices and Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, such as the right to:

· request access to personal information we hold about you;

· request correction of inaccurate information;

· request deletion of certain information;

· object to or restrict certain processing;

· withdraw consent where processing is based on consent;

· opt out of marketing communications;

· opt out of certain targeted advertising, sale, or sharing of personal information where applicable;

· receive a copy of certain information in a portable format where required by law.

To make a privacy request, contact us at info@weiss.com.cn. We may need to verify your identity before processing your request.

Some information may be retained where necessary for legal, tax, customs, warranty, security, fraud prevention, dispute resolution, or business record purposes.

12. Notice for California and Certain U.S. State Residents

If applicable privacy laws in California or other U.S. states apply to WEISS Machinery, residents of those states may have additional privacy rights, including rights to know, access, correct, delete, and opt out of certain sale, sharing, targeted advertising, or profiling activities.

To submit a privacy request, contact us at info@weiss.com.cn.

13. Notice for EEA, UK, and Similar Jurisdictions

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with similar data protection laws, WEISS Machinery may act as the controller of personal information that we collect directly from you.

We may process personal information based on one or more legal bases, including:

· to perform a contract with you or take steps before entering into a contract;

· to comply with legal obligations;

· for our legitimate business interests, such as responding to inquiries, improving services, preventing fraud, and operating our business;

· with your consent, where required.

·

You may have additional rights under applicable law, including access, correction, deletion, objection, restriction, portability, and withdrawal of consent.

To exercise these rights, contact us at info@weiss.com.cn.

14. Children’s Privacy

Our website and products are not directed to children under 13 years old. We do not knowingly collect personal information from children under 13.

Users under 18 years old should not create an account, submit an order, or purchase products from us.

If we learn that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete it.

15. Third-Party Links and Services

Our website may contain links to third-party websites or use third-party services, including payment processors, shipping carriers, advertising platforms, analytics providers, social media platforms, or marketplace platforms.

We are not responsible for the privacy practices, content, policies, or actions of third parties. Please review the privacy policies of those third parties before providing information to them.

16. Do Not Track and Global Privacy Controls

Some browsers offer “Do Not Track” or similar privacy signals. At this time, our website may not respond to all such signals unless required by applicable law or supported by our website technology.

If our website implements a cookie preference tool or legally required opt-out mechanism, you may use that tool to manage applicable privacy choices.

This section should be reviewed after the website developer confirms whether the website recognizes Global Privacy Control signals, cookie consent preferences, or similar browser-based opt-out signals.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page shows when this Privacy Policy was last updated.

If we make material changes, we may provide notice through our website, email, or other reasonable means.

Your continued use of our website after the updated Privacy Policy is posted means you acknowledge the updated Privacy Policy.

18. Contact Us About Privacy

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

WEISS Machinery

Website: www.weiss-tools.com

Email: info@weiss.com.cn

Phone: +86 (025) 86562772

Address: No. 8 Chunyang Road, Binjiang Development Zone, Nanjing, Jiangsu Province, China